Shipping Information

Last Updated: September 12, 2026

At Rootway, we are proud to offer our customers FREE shipping on all orders!

Order Processing Times

Please allow 1–3 business days to process and dispatch your order after it is placed. An order is considered dispatched when it has been handed over to our shipping carrier and is in transit to your delivery address.

During peak times and holidays, processing times may extend up to 7 business days.

Estimated Shipping Times

The estimated delivery time refers to the transit period after your order has been dispatched to the shipping carrier. Delivery times depend on several factors, including your location and the shipping carrier.

Please see the estimated delivery times for our primary shipping destinations:

🇺🇸 United States: 5–8 business days

🇨🇦 Canada: 5–8 business days

🇬🇧 United Kingdom: 5–8 business days

🇦🇺 Australia: 5–8 business days

🇳🇿 New Zealand: 5–8 business days

Please note that the estimated delivery times above are not guaranteed. During peak times and holidays, shipping carriers may experience delays in transit and tracking updates outside of our control. International shipments may also be subject to customs delays, which can increase the overall delivery timeframe.

Order Changes and Accurate Shipping Details

Customers are responsible for ensuring that their shipping details are accurate and complete at checkout. Incomplete or inaccurate shipping information may result in delayed processing or order cancellation.

If our system detects an issue with your shipping address, our customer support team may contact you by email within 3 business days of your order being placed to verify your shipping details. If we do not receive a response, we reserve the right to cancel your order.

If you notice an error in your shipping details, please email us at hello@rootway.co within 24 hours of placing your order. We will do our best to accommodate any changes, but we cannot guarantee that changes can be made after this timeframe.

Delayed Delivery

At Rootway, we understand that receiving your order in a timely manner is important to you. We strive to process and dispatch all orders as quickly as possible. However, delivery delays may occur due to circumstances outside of our control.

Examples of external factors that may cause delays include:

• Severe weather conditions.

• Transportation disruptions.

• Unexpected courier delays or operational issues.

• Customs clearance delays.

• Other unforeseen circumstances during transit.

There may also be unforeseen circumstances that delay order processing or shipment, such as product availability issues, address verification problems, or payment processing delays. We will notify you as soon as possible if we encounter an issue with your order that may cause a delay.

Rootway is not liable for delivery delays caused by external factors beyond our control, and we cannot guarantee an exact delivery date. However, we will do our best to keep you informed about your order and assist with any issues that may arise.

Lost or Stolen Packages

We understand that lost or stolen packages can be frustrating. Once a package has been handed over to our shipping carrier, delivery is outside of our direct control.

If your package is lost or stolen, please contact us at hello@rootway.co. We will do our best to assist you.

We recommend contacting the shipping carrier directly to file a claim. The carrier may require additional information from you to investigate the issue. Rootway may also contact the carrier on your behalf to follow up on the claim and provide updates.

Rootway is not responsible for lost or stolen packages during shipping, and these situations are subject to the terms of our Refund Policy. Depending on the circumstances, we may offer a replacement at our discretion.

If a package cannot be located or delivered, we recommend contacting the shipping carrier and, where appropriate, filing a police report.

Shipping Policy Changes

Rootway reserves the right to modify or update this Shipping Policy at any time without prior notice. Customers are responsible for reviewing the most recent version of this policy before purchasing and using our products.

By purchasing and continuing to use Rootway products, customers acknowledge and agree to this Shipping Policy, including any modifications that may be made to it.

We encourage our customers to review this policy periodically to stay informed about any changes or updates that may affect their orders.

If you have any questions or concerns about our Shipping Policy, please contact us at hello@rootway.co.