Refund Policy

Last Updated: September 12, 2026

At Rootway, we are committed to providing products that help you improve your well-being and everyday comfort. We believe in the effectiveness of our products and encourage you to use them for a minimum of 14 days before considering a return.

If you are not satisfied with your purchase for any reason after 14 days and within our 90-day money-back guarantee period, please contact us at hello@rootway.co.

Cancellation Policy

Any changes or cancellations to an order must be requested within 24 hours of placing the order. After this timeframe, we may not be able to accommodate your request because the order may have entered the processing phase.

If you cancel your order within 24 hours, we will process your refund within 7 business days.

90-Day Money-Back Guarantee

We are confident in the quality and effectiveness of our products. We encourage you to try your Rootway product for at least 14 days so you can experience its full benefits.

If you are still unhappy with your purchase, you may request a return after the 14-day trial period and within 90 days of your purchase. Please note that shipping fees, if applicable, are non-refundable.

To initiate a return, contact our support team by filling out the form on our Contact Us page or emailing us directly at hello@rootway.co.

To help us process your request as quickly as possible, please provide your order number or the name and email address used to place the order.

Damaged Items

We take great care in packaging our products to help prevent damage during shipping. An item is considered damaged if it has a manufacturing defect or is physically broken.

Damage to the outer packaging during shipping, such as dented boxes, is not considered product damage if the product itself is in good condition.

If your item arrives damaged, please notify us within 72 hours of delivery by emailing hello@rootway.co. Include a clear photo of the damaged item so our support team can assess the issue.

We will determine whether you are eligible for a replacement at no additional cost. We do not refund, replace, or accept returns for items damaged through normal use, wear and tear, or misuse.

Shipping and Delivery

While we strive to deliver your order in a timely manner, Rootway is not responsible for shipping or delivery delays outside our control, including delays caused by the courier, customs, or other unforeseen circumstances.

If you experience a problem with your delivery, please contact the courier directly for assistance. Rootway is not responsible for packages that are lost, stolen, or delayed after shipment.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

If you enter an incorrect shipping address, you must notify us within 24 hours of placing your order. If we are not notified within this timeframe, we may be unable to provide a replacement shipment or refund.

Policy Changes

Rootway reserves the right to modify this Return & Refund Policy at any time. Customers are responsible for reviewing the most recent version of this policy before purchasing and using our products.

By purchasing and continuing to use Rootway products, customers acknowledge and agree to this Return & Refund Policy.

Contact Us

For questions regarding this policy, cancellations, or returns, please contact:

Rootway

Email: hello@rootway.co