FREQUENTLY ASKED
QUESTIONS

Per soft chew: Lion's Mane, Turkey Tail, Shiitake, Curcumin, Beta-Glucan, Bacillus subtilis (probiotic), Polyphenols and Vitamin C.

Three mushrooms and five targeted actives. No proprietary blend. Every ingredient is printed on the tub.

A joint supplement is aimed at the joint. If what's fading is the nerve signal reaching the back legs, the joint was never where the story started — which is why so many owners have a drawer of half-used bottles that never seemed to do much.

Lion's Mane doesn't numb pain or lubricate a joint. It supports the system the body uses to maintain its own nerve tissue. The other seven actives handle inflammation, antioxidant protection, immune balance and gut health.

Fruiting body extracts, not mycelium-on-grain. It costs more and it is the reason the doses on our label are worth reading.

In a cGMP-registered facility in the United States. Every batch is third-party tested and the certificate of analysis is published.

One chew under 40 lb. Two chews 41 to 80 lb. Four chews over 81 lb. The chart is on the label.

Try it on its own first, as a treat, away from the bowl — most dogs take it straight from your hand. If that doesn't work, break it up over wet food or press it into something soft.

If he still won't touch it, that's what the 90-day guarantee is for. Email us, keep the tub, we refund every cent.

Most owners who report a change see it between day 30 and day 60. Some notice energy and appetite in the first two weeks. Some see nothing at all.

This is not an overnight product and we would rather you knew that before you ordered than after.

60 chews. That's two months for a small dog at one a day, one month for a medium dog at two a day, and fifteen days for a large dog at four a day.

Lid on, somewhere dry and out of direct sun. A cupboard is fine. It does not need refrigerating.

Talk to your vet before adding anything to a dog who is on medication. That is not a disclaimer we are hiding behind — it is the right answer, and your vet can tell you in about ninety seconds.

Bring the label or read the dose panel to them over the phone. Everything is printed.

Hind-end weakness in older dogs has a lot of causes, and the daily supportive care looks much the same across most of them.

If what you're seeing is new — a paw dragging, a leg crossing, a pause at the bottom of the stairs — write down what you've noticed and take it to your vet. That list is more useful to them than you'd think.

No. We're not going to tell you a supplement prevents a disease, because nobody can honestly tell you that.

What The Rootway Chews do is give your dog daily nutritional support for healthy nerve function.

It is formulated for dogs seven and older. For a puppy, or a pregnant or nursing dog, ask your vet first.

It is formulated for dogs and dosed by dog weight. We don't have feline data, so we won't guess.

The National Animal Supplement Council audits facilities on an ongoing basis, randomly tests batches against the label, and requires every adverse reaction to be logged and investigated. Not every pet supplement carries it. Ours does.

No. Every order is a one-time purchase. No auto-ship, no account to manage, nothing to cancel. Buy one tub, buy four, or don't buy again.

Orders are processed within 1 to 3 business days. Standard delivery is typically 5 to 8 business days.

Yes to all four. Alaska, Hawaii and military addresses can take longer.

Yes. We ship to the United States, Canada, United Kingdom, Australia, and New Zealand.

Use the Track Your Order page with your order number and email, or the tracking number from your shipping confirmation.

Yes. Email hello@rootway.co and a person will reply.

Yes, and there is no qualification attached to it. You do not have to buy two tubs first. You do not have to prove you used it. You do not pay return shipping and you do not have to send anything back.

Email us within 90 days of delivery and we refund every cent.

No. Keep it, bin it, give it to a friend with an older dog. Shipping a half-used tub back across the country helps nobody.

We issue it within 2 business days of approving the request. Your bank usually takes another 3 to 10 to show it.

Email a photo to hello@rootway.co and we'll send a replacement. No return needed.